Returns & Refunds

Our returns policy

Returns: physical sets are custom and non-returnable; defects (missing or wrong parts, damaged box) are replaced free within 30 days of delivery with a photo. Digital kits are non-refundable after download.

Each creation is made for a particular person or team from an approved brief and preview. Please check the design, spelling, color choices, quantity, and delivery details before approval. A change of mind about an approved custom creation is different from a missing or wrong piece. The policy below explains our voluntary cancellation and replacement promises. It does not remove statutory rights or remedies that cannot legally be excluded, including where we fail to provide what we agreed to supply.

Cancellation and refunds

Cancellation and refunds: before design work starts, everything paid is refunded; once design has started the deposit is kept; the balance is refunded in full until parts are ordered, 50% after parts are ordered, and not at all after shipment. Refunds are prepared by the agent and approved by the operator.

Before design begins, cancellation returns everything paid. Once design work begins, the deposit pays for that work and is kept. The balance follows the parts-order and shipment milestones in the schedule above. Your commission timeline records those milestones. To cancel, open the cancellation action in your order or email hello@minimakers.ai with your order reference. The cancellation screen shows the current refund calculation before confirmation. If a milestone changes while you are reviewing it, we ask you to review the updated calculation.

How refunds are issued

An accepted cancellation stops the order, but a refund is not issued until the operator approves it. We send a notice when the refund is issued through the original payment provider; an offline payment is handled with you through support. Your bank or payment provider controls when the credit appears. If a refund notice arrives but the credit is missing, contact us with the order reference so we can trace it. Do not send payment card numbers or account passwords by email.

Defect claims and free replacements

Report a covered defect within 30 days of delivery. Open the claim form from your order, or email hello@minimakers.ai if you cannot access the account. Tell us whether pieces are missing, wrong, or damaged, or whether the box is damaged. Include a photo of the affected pieces, packaging, or incomplete build and the element IDs from the instruction page when available. For a missing piece, show the step and the pieces you did receive; you do not need a photograph of something absent. A recipient can contact us with the buyer's order reference for help.

We confirm the claim and ask for any missing detail needed to identify the replacement. Our agent prepares a replacement order, and the operator approves it before it is placed. We use new genuine LEGO® pieces and send the covered replacements at no charge, including the replacement delivery. We resolve the claim within 10 business days and provide the replacement shipment information. We log the defect against the creation so the same problem can be corrected. If something prevents resolution in that period, we contact you and explain the next action; the original commitment remains the standard.

Digital kits

A digital kit is non-refundable after download. Before download, contact us about cancellation; the design-work and payment milestones in the cancellation schedule still apply. If an instruction file is corrupt, missing, or not the approved creation, contact us so we can restore access or correct it. The download rule does not excuse a defective file or take away a remedy required by law. Deleting a downloaded copy does not reset its download status.

Before sending anything back

Do not mail a custom set or box back without contacting us. We normally solve covered defects by sending the needed replacement, so a return shipment is usually unnecessary. Keep the packaging and relevant pieces while we identify the problem. If we need an item returned to inspect a covered defect, we will give you the shipping instructions and explain the arrangements first. Sending an unsolicited parcel does not change the cancellation milestones or create a return entitlement.

Privacy and trademark

Privacy: customer briefs and uploaded artwork are used only to make their set and are deleted on request; never used as marketing without written permission.

LEGO® is a trademark of the LEGO Group of companies which does not sponsor, authorize or endorse this site.

Contact

Mini Makers, LLC, Bellevue, Washington. Contact and notices: 800 Bellevue Way NE, Floor 5, Bellevue, WA 98004, United States. Email hello@minimakers.ai.

Include your order reference and the outcome you need. We can help with cancellation, the status of an issued refund, access to a digital kit, or a missing-piece claim through the same support address.